Ohio Service Tech · a Hi-Tech Security Solutions company
When your tech breaks, we fix it. When it works, we watch it. Same crew that’s installed your neighbor’s security cameras since 2000 — now handling your computers, networks, and AI.
No annual contract. Month-to-month.
Serving Cleveland, Akron, and Northeast Ohio · Same-day response in most zip codes
You call an IT company. They pitch you a two-year contract. Their monthly fee includes six things you don’t need and none of the two you actually want. When something breaks, it’s a support ticket in a queue and a callback tomorrow.
That’s not us. We’re a Cleveland shop, family-owned since 2000. You pay for what you actually use. If we suck, fire us this month — no penalty. And when you call, a real person picks up the same day.
Tier 1 · Break-Fix
One-time repair. No contract. No monthly fee. You call, we come, we bill you, we’re done. Perfect for when you don’t need ongoing coverage — just this one thing fixed.
$150 diagnostic call (waived if you book a job the same visit)
$125/hr on-site in Greater Cleveland/Akron, 1-hour minimum
$95/hr remote fix billed in 15-min increments
After-hours: 1.5x the above · Parts at retail + 15%
One phone call. We come. We fix it. You pay. No contract.
Tier 2 · Managed IT · Most Popular
Twenty-four/seven monitoring on every workstation, server, and network device. Patch management. Managed antivirus. Cloud backup. Unlimited remote support during business hours. Two on-site visits per year included. Written monthly health report.
$79/workstation/month
$249/server/month
$29/network device/month (firewall, switch, AP)
$99 one-time onboarding
No annual contract. Month-to-month. If we suck, fire us.
Existing Hi-Tech Security Solutions customers save 10% every month.
Tier 3 · Managed IT + The Jedai AI Bundle
Everything in Managed IT, plus one AI worker of your choice from The Jedai catalog — Missed-Call Rescue, Website Chat Concierge, or Reactivation Bot. Free the first 90 days. If it doesn’t save you real time, cancel it. If it does — and it will — keep it for the price of a cell phone bill.
Managed IT price + AI worker free 90 days, then $49-79/mo
What we cover
Slow PC diagnostics. Windows updates that broke everything. Printer that dropped off the WiFi again. New workstation deployment. Migration from old hardware. Screen replacements. The stuff that eats your day.
Dead zones in the shop. Slow internet that’s not the ISP’s fault. Guest WiFi that should be separate from your point-of-sale. Mesh install. Structured cabling. Firewalls. All the stuff that quietly costs you customers when it’s wrong.
Automated cloud backup on every workstation and server. Off-site copies. Actual restore tests (so we know they work, not just that they run). Ransomware isolation and clean-restore playbook.
Google Workspace or Microsoft 365 setup and migration. Custom-domain email. Shared calendars. Password managers. Two-factor across the board. Cleanup of the six free tools you signed up for and forgot the passwords to.
Server closet cleanup. Rack builds. Uptime monitoring. Patch management. New server spec + procure + deploy. KVM remote management so we can fix stuck servers from Cleveland instead of a truck roll.
Managed antivirus/EDR. Endpoint hardening. Phishing training for your staff. Password hygiene. Basic compliance help for HIPAA / PCI / retail card handling. Real security, not scare-tactic upsells.
Small-business website builds. WordPress and IM-Press stack. Real SEO on-page. Fast hosting through the same shop that runs a dozen client sites already. Simple pricing, no monthly SaaS trap.
Ring your shop the way modern buyers expect. VoIP phone systems with real call quality. Existing landline swap to cloud. Business voicemail-to-text. And when nobody can pick up, our Missed-Call Rescue AI answers, texts back, and books the follow-up.
Structured Cat6 runs. Server-room cable cleanup. Rack-mount NAS for on-site backup. Migration from crashed drives. If it has data on it or moves data around, we handle it — same crew that pulls your camera cable.
Conference room that actually works on the first call. Zoom Rooms / Teams Rooms setup. USB-C displays, ceiling mics, PTZ cameras, one-touch dial. No more "sorry, we can’t see you" meetings.
Network vulnerability scans. WiFi security audit (rogue AP detection, weak encryption, guest-network isolation checks). Phishing simulation training for your staff. Google Workspace / Microsoft 365 account hygiene audit. Written findings + prioritized fix list — no scare-tactic PDF nobody reads.
Missed-call rescue, website chat, dormant customer reactivation, custom workflow bots. Real tools that save real time, delivered with the same accountability as everything else we do. See the catalog →
Sister services under the same roof
Security cameras, alarms, access control, DirecTV, and pro AV → Hi-Tech Security Solutions (216-233-8544). LED video walls, digital signage, and portable displays → Ohio LED Wall. One family shop, one crew, one relationship — three brands.
What we won’t do
Fifteen minutes on the phone or a walk-through of your setup next time our crew is out for a Hi-Tech job. We hand you a written punch list — what’s healthy, what’s fragile, what’s costing you money. No pitch, no pressure.
Call 440-291-9111Or email john@4-hitech.com
Ohio Service Tech IT services · a Hi-Tech Security Solutions company
Cleveland · Founded 2000 · 440-291-9111 · thejedai.com