Ohio Service Tech · IT Infrastructure

Never send a tech out for a stuck server again.

We install an IP-KVM on your critical machines. You (and we) get remote keyboard/video/mouse access from anywhere — down to BIOS-level, before the OS boots. Kills the truck-roll tax on 80% of server problems.

Call 440-291-9111 See the tiers ↓

Starter tier pays for itself in the first stuck-server incident

The truck-roll tax you’re paying without knowing it.

$850

avg cost of one after-hours truck roll to reboot a stuck server (diagnostic + first hour + premium + your downtime).

10 min vs 4 hrs

typical remote fix time via KVM compared to on-site service (drive + diagnose + fix + drive back).

~80%

of after-hours IT calls are console-level fixable — stuck boot, blue screen, forgotten password, frozen UI, BIOS setting.

Four steps. Live in two hours.

Step 1

We arrive with the KVM.

One appointment. Two hours on-site for the Starter tier. We bring everything — you don’t buy parts separately.

Step 2

It plugs into your server + your network.

USB + HDMI/VGA on the server side. Ethernet on the network side. We handle cabling, network config, firewall rule, and any router changes needed.

Step 3

You get remote access from anywhere.

Web browser or app. See your server’s screen. Type on it. Move the mouse. Reboot it. Get into BIOS. All from your phone, laptop, wherever.

Step 4

Stuck server = fixed in 10 minutes.

Next time it locks up, we log in from Cleveland and fix it while you keep working. No panic call. No Sunday truck roll. No $850 emergency invoice.

Three tiers — pick the right fit for your setup.

Starter

One critical machine.

Best for a single server, workstation, POS terminal, or backup box. JetKVM-class hardware.

$99 hardware + $299 install
2 hours on-site · owner-only access · 30 days screen-share support

Pro · Most Popular

Server closet + ATX power control.

Best for offices with a real server room. Includes remote power on/off — you can even boot a server from cold state remotely. PiKVM v4 Plus-class hardware.

$349 hardware + $349 install
3 hours on-site · ATX power control · dual USB · 30 days screen-share support

Most SMB server rooms should start here.

Enterprise

Rack-mount, multi-server, audit-logged.

Best for compliance environments (HIPAA, PCI, defense subs). Raritan Dominion or Lantronix Spider-class hardware with per-user access audit trail.

Hardware cost + 20% + $499 install per device
4 hours on-site · access audit trail · optional VPN + hardware 2FA

Optional monthly on any tier

+$29/mo per KVM — monitored & unlimited remote fixes.

We watch the KVM itself 24/7, keep the firmware patched, and don’t charge per remote fix — unlimited console access whenever you need us.

Rolls into your Managed IT bill if you have one. Standalone otherwise.

What’s included with every install.

Physical mount + clean cable routing. No dangling wires. We rack it or bolt it properly.
Network configuration + firewall rule. Locked down so only you and we can reach it.
Owner-only access. Unique password. Optional 2FA. Optional VPN. Your call.
Live in-person training. We show you (or your IT contact) how to log in and fix stuck stuff yourself.
30 days of screen-share support. Free while you learn the ropes.
Written network diagram. We show you exactly where the KVM sits so future work is easy.

Straight answers.

My server already has Dell iDRAC / HP iLO. Do I still need this?

Probably not. If your iDRAC or iLO Enterprise license is working, you already have this — save the money. We’ll tell you honestly on the phone. Where this shines: workstations, POS terminals, older servers, home-office desktops, or Dell/HP boxes where the remote license was never bought.

Is remote access secure?

Yes when configured right — and configuring it right is our job. Options include: unique strong password + 2FA, VPN-only access, or a dedicated management VLAN. We recommend the setup that matches your risk level and don’t upsell you into overkill.

What if the KVM itself breaks?

Hardware failure in the first year, we replace it — free unit, free install labor. After year one, hardware is at cost + install labor. If you have the $29/mo monitoring add-on, we usually know it’s failing before you do.

Does it work with my old server or non-Windows box?

Yes — the KVM sees whatever the monitor sees. Windows, Linux, macOS, ESXi, ancient DOS-era boxes, anything with a USB + HDMI/VGA output. We’ve KVM’d equipment from 2005 to yesterday.

Who is this NOT for?

Businesses whose only computers are laptops that leave the building — a KVM doesn’t help there, but our Managed IT remote-agent monitoring ($79/seat/mo) does. Businesses with zero servers and one PC that never breaks — save your money.

Fifteen minutes on the phone.

We look at your setup and tell you if a KVM is the right fit — or if iDRAC / a managed remote agent / just leaving it alone is smarter for your situation. No pressure, no pitch.

Call 440-291-9111

Or email john@4-hitech.com

KVM Remote Management is an Ohio Service Tech IT service · a Hi-Tech Security Solutions company

Cleveland · Founded 2000 · thejedai.com